Our goal is to ensure that our customers receive quality products, installation and service. Through our Quality Assurance Process we intend to succeed in meeting each and every customer's expectations. As with any new situation, communication is the key. Here's what you can expect:
1. Contract in hand
- When you contract with us you'll receive a detailed description of the products your ordering as well as all contract terms.
2. Starting the process
- When your order arrives in our office, we'll immediately send you a thank you letter just to make sure your know we've got it.
3. Project planning
- Within a week or two our installation manager will come to your home to take exact measurements, compile a list of materials and answer any questions.
4. Order confirmation
- Your order will be placed with the factory and every detail will be carefully proofed to make sure everything is correctly ordered.
- As soon as we receive and inspect your products, we'll contact you to schedule a convenient installation date. During our conversation we'll review some helpful tips for getting ready for installation day. Review our installation checklist online.
6. Installation Day
- We'll call you in the morning to provide you with an estimated time of arrival. Before work begins, or installation manager will review the installation process and answer any questions.
- When the job is complete the intallation manager will walk the job with you to make sure you are completely satisfied with the quality and workmanship. The installer will assist you with any questions on the operation of your new windows or doors. All debris is removed and we request that you sign a completion certificate.
- Within a few days you will receive your product warranty document and an information sheet for service requests.
- If at any time you need questions answered or if you have a service request, our office can be reached via email or phone. After hour, emergency calls are handled immediately and all other requests are responded to within 24 hours.
We hope we've exceeded your expectations and look forward to the referrals of your family, friends & neighbors!
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